Free US Shipping and Gift-worthy Packaging
Free US Shipping and Gift-worthy Packaging
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FAQ Frequently Asked Questions

Why are so many things sold out??

I'm regularly adding new batches of ceramics to my online shop, often weekly. I create everything by hand, one at a time, in small quantities. Certain items do sell out quickly, making it look like I am always sold out of many things. Items are restocked regularly - but please shop on the restock days to get the best selection since they are usually sold out by the next day. The best way to find out about restocks is to subscribe to my newsletter. The day before a shop update, I will send an email announcement with a preview of pieces being added.

How do I find out about restocks or new items?

My newsletter is the best way to find out about restocks and new pieces. My shop updates happen 1-3 times a month where I add a batch of new pieces or restocks (anywhere from 40-80 pieces at a time). The day before a shop update, I will send an email announcement with a preview of pieces being added. Please subscribe to be on my email list, and you will be among the first to find out about them. I respect your privacy and I will email only a couple times a month and only for shop update announcements. I will never sell or share your email address. 

Another good place to see what I'm making is Instagram. I post new items and updates regularly on my Instagram feed and stories (@vuvu_ceramics)

Can I special order a custom item or something that sold out?

Currently I'm unable to accept custom orders or pre-orders. Some items are popular and there is often more demand than I have pieces available - thank you for your patience as I create more. The best place to find out about upcoming restocks is via my newsletter.

If you see something you love, please don't wait to purchase it since it might be the only one like it. Some pieces are also seasonal, since I use real leaves and flowers that only bloom at certain times of the year. If you have missed out purchasing something you fell in love with, feel free to send me a note and I can let you know if I will be making more. 

If an item you've seen in the past is no longer listed in my shop, then chances are I have retired that design. If an item shows as "sold out", then chances are I will be restocking that design soon.

Do you ship internationally?

I currently ship to the US and Canada, Singapore, Japan, New Zealand, and Australia. Free shipping in the US includes Alaska, Hawaii, and Puerto Rico!

Orders to Canada, Singapore, Japan, New Zealand, and Australia may incur additional tax and duties - these are collected by your government and are out of my control. By purchasing items on my website, you are agreeing to pay these additional fees upon receipt. If the package is returned to me by your customs office due to your refusal to pay tax/duties, I will not refund any shipping charges and I will not re-ship the package. Thank you for understanding.

I don't currently ship to Europe because of new EU and UK customs regulations and requirements, as well as delays in customs. I'm sorry - thank you for understanding. If that changes, I will update the information here. 

Are the items I add to my cart reserved until I check out?

Unfortunately no. If two people add the same item to their cart, the person that checks out first gets it. This is how shopping platforms such as Shopify and Etsy work and I apologize in advance is this causes you to miss completing a purchase. I hate to have anyone feel frustrated by this.

To check out successfully, I recommend that you have your account created ahead of time with all the necessary shipping information and payment information ready, so that you can check out more quickly once you find something you like. If you purchase items as multiple orders, don't worry - I will combine them when I process the orders. If you are an international customer, I will refund any excess shipping charge.

Do you offer classes or workshops?

Not currently, but if I create an online course or long form video, I will announce it in my newsletter.

How can I learn ceramics?

The best place to learn ceramics is in person in a ceramics or pottery class. Ceramics requires a lot of instruction, technique, understanding of the nature of clay, and use of materials and complexities of glaze and glazing. It also requires a kiln. Learning in a class will also allow you to try everything from handbuilding/sculpture to throwing on a pottery wheel - and to discover what you love best. Look for classes at local pottery studios, art center, and community colleges.

What kind of clay do you use?

I use ceramic clay that is fired to approximately 2200 degrees F for full vitrification. I usually work with a fine white stoneware that fires to a beautiful warm white, as well as a high quality porcelain that has the slight translucence and very white color that porcelain is known for. My pieces are all fired to high temperatures for full maturity and vitrification of the clay.

Are your ceramics and production methods environmentally friendly?

I use only non-toxic materials in my creations. My ceramics are fired in two electric kilns that are solar powered, thus reducing my impact on local resources. The flowers and leaves I use in my work are grown in my garden, using only organic methods with no pesticides. After I use plant materials, they are composted in my garden to help create next year's garden. Whenever possible I use recycled materials in my packaging and shipping process. 

How do you add gold to your pieces? Is it real gold...?

The gold that often accents my work is real 22kt gold! It has a unique beauty especially in combination with ceramic finishes. The pure gold particles are suspended in an oil emulsion that can be painted on ceramics. It must be fired in a special process in the kiln to bond the gold permanently to the piece. There is a high expense to using real gold, but I strive to keep the prices of my ceramics accessible and affordable.

Are the glazes and ceramics safe to use?

All my clay, glazes, and finishes are professional materials that are lead-free, completely non-toxic, and food safe.

What is the care and maintenance for my pieces?

Ceramics

All stoneware and porcelain is high fired to over 2200 degrees F and very durable. However all ceramics can break if dropped or knocked against any hard surface. Treat them the same as any pottery or glass object. If broken, the pieces are sharp so please handle with care - you can contact me for advice on whether/how to repair the piece.

Wash ceramics by hand to give them a long life. Mugs, spoon rests, and other functional pottery can be placed in the dishwasher or microwave, but handwashing is always recommended. Pieces with gold accents cannot be placed in the microwave (no metal in microwaves).

Gold and silver luster

Any piece with metallic luster (22kt yellow gold or 22kt white gold) should be kept away from any abrasive surface. It is difficult to remove the metallic finish since it is fired on, but with repeated exposure to highly abrasive materials (think sandpaper) it can be done. Gold is a soft material and the accents on your piece are high purity gold. Exposed to friction, it will eventually dull or come off like any gold. 

To clean those items, simply wash in warm soapy water and dry with a soft cloth. Metallic lusters are non-toxic and food safe. 

Anything with gold on it must not be placed in the microwave since it is real gold (no metal in microwaves!). 

Chains and cords
  
All chains and cords should be kept away from abrasive substances and water. Please remove when showering or swimming.  The findings I use are gold filled and should be durable. The complimentary chains I provide are gold plated and the gold may wear off over time. 

Pendants
If there is ever a need to clean the pendants, just wash gently in warm soapy water and use a soft cloth to dry off. 
Made of stoneware and porcelain, the pendants are durable, but they can break if dropped or knocked against hard surfaces.
 
There is a problem with my order, what should I do?
Fortunately this is NOT a frequently asked question and (knock on wood) a question I rarely receive. Please contact me right away and see my Return policy if it applies.